With the new offering, TNT recognises a universal customer need for guaranteed morning delivery, more choice of services and less complexity through service alignment. TNT conducted extensive research involving 7,500 express service users in key markets around the world. The results demonstrate that, apart from speed, weight and coverage capabilities, customers expect convenience, reliability and control from their provider of express services. TNT's new range of services directly answers these requirements.
'TNT is the company to turn to for all morning deliveries', says Marie-Christine Lombard, Group Managing Director of TNT's express division. 'Our new offering, which includes a market first, creates growth opportunities by allowing us to sell more time guaranteed services to our customers. Customers will benefit from a wider choice of morning delivery services, with the simplicity of a one-stop-shop solution'.
Drawing on TNT's fully integrated air and road network infrastructure, the new service portfolio offers greater geographical coverage for deliveries by 9:00, 10:00 and 12:00 to more cities and business locations worldwide than before.
TNT is launching an international communications campaign to support its new portfolio. Using the theme 'Good Morning!', it combines print and outdoor advertising, viral and direct marketing, online and internal communications.
'9:00 Express', '10:00 Express' and '12:00 Express' are time guaranteed, door-to-door delivery services for urgent shipments on the next or earliest possible business day to major cities and key business areas worldwide. '12:00 Economy Express' is a time guaranteed, day-specific, door-to-door delivery service for less urgent shipments, offering cost effective delivery to EU countries within two-to-four days. These products complement TNT's portfolio of day definitive services, such as 'Express' and 'Economy Express', and special services, including 'Sameday' for deliveries measured in minutes and hours. In some countries, TNT offers even more morning delivery options. In Germany and France for instance, TNT already offers an '8:00 Express' product.
About TNT
TNT provides businesses and consumers worldwide with an extensive range of services for their mail and express delivery needs. Headquartered in the Netherlands, TNT offers efficient network infrastructures in Europe and Asia and is expanding operations worldwide to maximize its network performance. TNT serves more than 200 countries and employs around 159,000 people. Over 2006, TNT reported €10.1 billion in revenues and an operating income of €1,276 million. TNT is publicly listed on the stock exchange of Amsterdam. TNT recognizes its social responsibility, and has formed partnerships with the United Nations World Food Programme and the United Nations Environment Programme to fight hunger and pollution in the world.
